Bridge Integrated Customer Services

Data protection declaration according to the GDPR

I. Name and address of the person responsible

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Bridge Integrated Customer Services SRL
Strada Oituz 22
550337 Sibiu Romanien
Telephone: 00400722356738
E-Mail: officebics-srl.com

III. General information about data processing

1. Scope of processing personal data
We generally only collect and use the personal data of our users insofar as this is necessary to provide a functional website and our content and services. The personal data of our users are collected and used regularly only with the user’s consent. An exception applies in cases in which prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data
Insofar as we obtain the data subject’s consent for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as the legal basis for the processing of personal data. When processing personal data, which is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR as the legal basis. In the case, Art. 6 Para. 1 lit. serves to ensure that the vital interests of the data subject or another natural person require the processing of personal data. d GDPR serves as the legal basis. If processing is necessary to safeguard the legitimate interests of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) lit. f GDPR as the legal basis for processing. Fundamental rights and freedoms of the person concerned does not serve the first interest, so Art. 6 Para. 1 lit. f GDPR as the legal basis for processing. Fundamental rights and freedoms of the person concerned does not serve the first interest, so Art. 6 Para. 1 lit. f GDPR as the legal basis for processing.

3. Deletion of data and duration of storage
The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

IV. Provision of the website and creation of log files

1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected:

(1) Information about the browser type and the version used
(2) The user’s operating system
(3) The user’s Internet service provider
(4) The user’s IP address
(5) Date and time of access
(6) websites from which the user’s system accesses our website
(7) websites that are accessed by the user’s system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Legal basis for data processing The
legal basis for the temporary storage of data and log files is Art. 6 Para. 1 lit. f GDPR.

3. Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. To do this, the user’s IP address must remain stored for the duration of the session. Storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context. Our legitimate interest in data processing in accordance with Art. 6 Para. 1 lit. f GDPR.

4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that it is no longer possible to assign the calling client.

5. Opposition and elimination options
The collection of the data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is consequently no possibility for the user to object.

V. Use of cookies

a) Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. If a user calls up a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string that enables the browser to be clearly identified when the website is called up again. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:
(1) Language settings

b) Legal basis for data processing
The legal basis for processing personal data using cookies is Art. 6 Para. 1 lit. f GDPR.

c) Purpose of data processing
The purpose of using technically necessary cookies is to simplify the use of websites for the users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

We need cookies for the following applications:
(1) Acceptance of language settings

The user data collected through technically necessary cookies are not used to create user profiles. Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 lit. f GDPR.

d) Duration of storage, objection and removal options
Cookies are stored on the user’s computer and transmitted from there to our website. As a user, you therefore have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

VI. E-mail contact

1. Description and scope of data processing
On our website it is possible to contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be saved. In this context, the data is not passed on to third parties. The data will only be used to process the conversation.

2. Legal basis for data processing
The legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR. The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the email contact is aimed at the conclusion of a contract, then an additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR.

3. Purpose of data processing
The processing of personal data from the email serves us only to process the contact. If you contact us by email, this is also the necessary legitimate interest in the processing of the data.

4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data that were sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the matter in question has been finally clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. Opposition and removal options
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. In this case, all personal data saved in the course of contacting us will be deleted.

VII. Rights of the data subject

If personal data is processed by you, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the person responsible:

1. Right to information
You can ask the person responsible to confirm whether personal data concerning you will be processed by us.

If such processing is available, you can request the following information from the person responsible:

(1) the purposes for which the personal data are processed;
(2) the categories of personal data that are processed;
(3) the recipients or the categories of recipients to whom the personal data concerning you have been or will be disclosed;
(4) the planned duration of storage of your personal data or, if specific information is not possible, criteria for determining the storage period;
(5) the existence of a right to correction or deletion of your personal data, a right to restriction of processing by the person responsible or a right to object to this processing;
(6) the right to lodge a complaint with a supervisory authority;
(7) all available information about the origin of the data if the personal data is not collected from the data subject;
(8) the existence of automated decision-making, including profiling, in accordance with Art. 22 Para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request the appropriate guarantees in accordance with Art. 46 GDPR to be informed in connection with the transmission.

2. Right to rectification
You have a right to correction and / or completion vis-à-vis the person responsible if the processed personal data that concern you are incorrect or incomplete. The person responsible must make the correction immediately.

3. Right to restriction of processing
Under the following conditions, you can request that the processing of your personal data be restricted:

(1) if you contest the accuracy of your personal data for a period of time that enables the controller to ensure the accuracy of your personal data Check data;

(2) the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;

(3) the person responsible no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or

(4) if you have objected to processing in accordance with Art. 21 Para. 1 GDPR and it is not yet certain whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of your personal data has been restricted, this data – apart from its storage – may only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest the Union or a Member State. If the restriction of processing has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.

4. Right to deletion
a) Obligation to delete
You can request the data controller to delete your personal data immediately, and the data controller is obliged to delete this data immediately if one of the following reasons applies:

(1) The personal data relating to you are for the purposes of: which were collected or otherwise processed are no longer necessary.

(2) You revoke your consent on which the processing was based in accordance with Art. 6 para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR was based, and there is no other legal basis for the processing.

(3) According to Art. 21 para. 1 GDPR and there is no overriding legitimate reason for the processing, or you file an objection pursuant to Art. Art. 21 para. 2 GDPR to object to the processing.

(4) The personal data concerning you have been unlawfully processed.

(5) The deletion of your personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the controller is subject.

(6) The personal data relating to you were collected in relation to information society services offered in accordance with Article 8 (1) GDPR.

b) Information to third parties
If the person responsible has made your personal data public and is acc. Article 17 (1) GDPR obliges them to delete them, taking into account the available technology and the implementation costs, appropriate measures, including technical ones, to inform those responsible for data processing who process the personal data that you as the data subject Person has requested that they delete all links to this personal data or copies or replications of this personal data.

c) Exceptions
The right to erasure does not exist insofar as processing is necessary

(1) to exercise the right to freedom of expression and information;

(2) to fulfill a legal obligation that requires processing in accordance with the law of the Union or the Member States to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority vested in the controller has been;

(3) for reasons of public interest in the area of ​​public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 Para. 3 GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes acc. Art. 89 Para. 1 GDPR, insofar as the right mentioned under section a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or

(5) to assert, exercise or defend legal claims.

5. Right to information
If you have asserted the right to correction, deletion or restriction of processing against the person responsible, he is obliged to inform all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing , unless this turns out to be impossible or involves a disproportionate effort. You have the right towards the person responsible to be informed about these recipients.

6. Right to data portability
You have the right to receive the personal data relating to you that you have provided to the person responsible in a structured, common and machine-readable format. You also have the right to transfer this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

(1) the processing is based on consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract acc. Art. 6 para. 1 lit. b GDPR is based and
(2) processing is carried out using automated processes.

In exercising this right, you also have the right to have your personal data transmitted directly from one controller to another, insofar as this is technically feasible. The freedoms and rights of other people must not be affected by this. The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or in the exercise of official authority that has been transferred to the person responsible.

7. Right to object
You have the right, for reasons that arise from your particular situation, at any time against the processing of your personal data, which is based on Art. 6 Para. 1 lit. e or f GDPR, to file an objection; this also applies to profiling based on these provisions. The controller will no longer process the personal data relating to you, unless he can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If the personal data relating to you are processed for direct marketing purposes, you have the right to object to the processing of your personal data at any time for the purpose of such advertising; this also applies to profiling insofar as it is connected to such direct advertising. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. Regardless of Directive 2002/58 / EC, you have the option of exercising your right to object in connection with the use of information society services using automated procedures that use technical specifications. your personal data will no longer be processed for these purposes. Regardless of Directive 2002/58 / EC, you have the option of exercising your right to object in connection with the use of information society services using automated procedures that use technical specifications. your personal data will no longer be processed for these purposes. Regardless of Directive 2002/58 / EC, you have the option of exercising your right to object in connection with the use of information society services using automated procedures that use technical specifications.

8. Right to withdraw the data protection declaration of consent
You have the right to withdraw your data protection declaration of consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before the withdrawal.

9. Automated decision in individual
cases including profiling You have the right not to be subject to a decision based solely on automated processing – including profiling – which has legal effect on you or similarly significantly affects you. This does not apply when making the decision

(1) is necessary for the conclusion or performance of a contract between you and the controller,

(2) is permissible due to Union or Member State law to which the controller is subject and this legislation takes appropriate measures to safeguard your rights and freedoms as well as Contain your legitimate interests or

(3) with your express consent.

However, these decisions may not be based on special categories of personal data according to Art. 9 Para. 1 GDPR, unless Art. 9 Para. 2 lit. a or g applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests. With regard to the cases mentioned in (1) and (3), the person responsible takes appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the person responsible, to express your own position and heard the appeal of the decision.

10. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation, if you believe that the processing of your personal data is against the GDPR violates. The supervisory authority to which the complaint was submitted will inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy in accordance with Art. 78 GDPR.

VIII. Information for customers, interested parties, suppliers and service providers regarding data protection and the processing of personal data by INDECA BUSINESS GmbH (Art. 13 GDPR)

Purposes of processing & legal basis
The company INDECA BUSINESS GmbH collects personal data:
– to create or obtain offers
– to process and create inquiries
– to initiate a business relationship
– to process, execute and place orders
– to fulfill contracts
– for invoice processing and payment

transactions The legal basis for this is Article 6 Paragraph 1 b, c GDPR (fulfillment of the business purpose, fulfillment of legal obligations).

Storage period The duration of the storage of personal data depends on the legal deletion and retention periods:
– Business letters: 6 years
– Billing data: 10 years
– Order management: 10 years
– Communication: 10 years
– Contracts: 10 years
– Electronic payments: 10 years

processing, transfer and consequences of non-provision
We do not process your data for any other purpose than the above.

We only pass on customer data in the course of order processing (e.g. name and address data to our branches and subcontractors in Prishtina and Sibiu) and if this is necessary in the course of overriding legal regulations (e.g. tax consultant, tax authority). We also do not pass on data from suppliers and service providers to third parties, unless overriding legal regulations require us to do so. Otherwise, your data will not be passed on to third parties. We generally do not pass on data from interested parties.

We only collect from you such data as mandatory information that is essential for the preparation of an offer, the assignment, the conclusion of a contract and the performance of a commissioned service. Further information is voluntary. Failure to provide mandatory information would result in us not being able to prepare an offer for you and not being able to carry out your order / order, conclude a contract with you or not being able to commission you.

Rights of the data subject (Art. 15 – Art. 23 GDPR)
You can request information from us regarding your personal data processed by us. On request you can also get a copy or a file with your data from us. In the course of your right to data portability, you can also request that we transfer the data you have stored to us to another person responsible. You also have the right to request that we correct your data, delete it or restrict its processing. There is also a right to withdraw consent and the right to object to the use of your data. To exercise these rights, a simple letter to the responsible body is sufficient (INDECA BUSINESS GmbH, see address below).

Right to lodge a complaint
Furthermore, we are legally obliged to inform you that you have the right to lodge a complaint if you find that your personal data is not being processed in a legally compliant manner or that the person responsible does not adequately implement your rights in connection with your personal data. The supervisory authority (State Commissioner for Data Protection and Freedom of Information Baden-Württemberg) is responsible for such complaints.

We are at your disposal for any questions regarding the processing of your personal data by INDECA BUSINESS GmbH.

IX. Information for applicants regarding data protection and the processing of personal data by Bridge Integrated Customer Services SRL (Art. 13 GDPR)

Purposes of processing & legal basis In
connection with the application for a job, INDECA BUSINESS GmbH receives the personal data and information of applicants common in such cases (e.g. address, telephone number, email, certificates, qualifications). The data is lawfully collected and processed as part of the initiation of an employment relationship on the basis of § 26 BDSG 2017.

Storage
duration The duration of the storage / retention of your data depends on the legal deletion and retention periods. For applications and the personal information provided with the application, the retention period is 6 months, unless this results in an employment relationship.

Further processing, transfer and consequences of non-provision
We do not process your data for any other purpose than the above. We will never share your data.

We only collect data from you that is indispensable for initiating an employment relationship and filling positions. Failure to provide your data would mean that we cannot include you in the group of applicants.

Rights of the data subject (Art. 15 – Art. 23 GDPR)
You can request information from us regarding your personal data processed by us. On request you can also get a copy or a file with your data from us. In the course of your right to data portability, you can also request that we transfer the data you have stored to us to another person responsible. You also have the right to request that we correct your data, delete it or restrict its processing. You also have the right to withdraw your application. To exercise these rights, a simple letter to the responsible body is sufficient (INDECA BUSINESS GmbH, see address below).

Right to lodge a complaint
Furthermore, we are legally obliged to inform you that you have the right to lodge a complaint if you find that your personal data is not being processed in a legally compliant manner or that the person responsible does not adequately implement your rights in connection with your personal data. The supervisory authority (State Commissioner for Data Protection and Freedom of Information Baden-Württemberg) is responsible for such complaints.

We are at your disposal for any questions regarding the processing of your personal data by Bridge Integrated Customer Services SRL